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Service & Support

SBCIS dedicated connectivity provides full service support to dedicated customers seven days-a-week, 24 hours-a-day through our Dedicated Enhanced Service Center (DESC). This service is accessible via our toll-free number, 1-866-937-3664 (1 866 WE'RE ON IT), or through e-mail at: desccentral@sbis.sbc.com.

The Center monitors your dedicated internet access connection (excluding ISDN and business DSL transport services).

If you place your router behind a firewall, you must allow ICMP (PING) access, or we will not be able to monitor your connection.

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Please update your contact information on our Dedicated Access Customer Contact form if you wish to receive proactive notification.